Tag Archives: customer service

How to Build a Happy Relationship with Customers To Enhance Your Business

customer satisfaction

Customer satisfaction Any business that needs to thrive further, a profound customer satisfaction plays a vital role. For most of the businesses therefore satisfied customers hold a real strategic value. A happy customer is the one that not just keeps coming again and again but recommends your product or service to others as well. According to RightNow’s 2012 Annual Research ... Read More »

How to Apologize to Agitated Customers

agitated customers

Dealing with agitated customers A customer service environment is no less than a mixed bag as you are most likely to interact with both happy and agitated customers. While interacting with happy customers is a breeze, dealing with agitated customers can be really frustrating. Given that a customer is still a customer irrespective of their abrasive behavior, all you can ... Read More »

Creating a Great User Experience for Your Customers

User Experience

With endless websites available for our browsing pleasure on virtually any topic known to man, the online world has rapidly evolved into a predominantly interactive experience. The reason for this shift is due to individuals’ feelings and perceptions about the human/computer interaction becoming more and more significant. According to Wikipedia, the term “user experience” was unheard of prior to the ... Read More »

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